Remote Support FAQs
Clear Answers About Getting Windows PC Help Online
Learn how remote sessions work, what software issues qualify, what support costs, and when an in-person solution may be needed.
Your Remote Support Questions, Answered
Find out what to expect before requesting help with your Windows computer or everyday software.
How does remote computer support work?
Describe the issue first. If it qualifies, you’ll get a clear price and instructions for starting a remote session, where you can watch the troubleshooting on your screen.
Do you support Windows 10 and Windows 11?
Yes. Help is available for eligible Windows 10 and Windows 11 software issues, though options may depend on your device, system status, and the specific problem.
How much does a support session cost?
Quick Tech Help is $79 for up to 30 minutes, Standard Tech Support is $129 for up to 60 minutes, and Extended Tech Support is $199 for up to 2 hours. The scope and price are confirmed before your session.
Is my remote session private?
You’ll be able to see the work during your session. Close any private files beforehand, and never share a password unless it’s necessary for a task you understand and approve.
Can every computer problem be fixed remotely?
No. Remote help covers eligible Windows and software problems. Physical device faults and issues that require hands-on work may need a local technician or another specialist.
Do you help small businesses?
Yes. Businesses with 1–50 employees can request remote help for eligible staff computers, business email, Microsoft 365 apps, and common Windows software issues.
Software Problems We Can Help You Troubleshoot
Windows PC Troubleshooting
Get remote help investigating eligible Windows 10 and 11 settings, updates, and common software errors.
Outlook Troubleshooting
Work through Outlook sign-in, sending, receiving, and app errors when the issue can be addressed remotely.
Microsoft 365 Support
Get help with common Word, Excel, and Microsoft 365 sign-in, activation, and application problems.
Email Setup & Issues
Set up an email account or troubleshoot everyday access and configuration problems on your Windows PC.
Everyday Software Help
Get assistance installing, updating, or configuring eligible Windows applications you use regularly.
Small Business Remote Support
Address common employee PC, office software, and business email issues for teams of 1–50.
Straightforward Remote Support Pricing
Quick Tech Help — $79
Up to 30 minutes of remote help- Windows 10 or 11 troubleshooting
- Help with one eligible software issue
- One-on-one remote session
- Scope and price confirmed beforehand
- Additional time requires separate approval
- Hardware problems are not covered
Standard Tech Support — $129
Up to 60 minutes of remote help- Windows PC troubleshooting
- Outlook and email assistance
- Microsoft 365 support
- Software setup or updates
- One-on-one remote session
- Scope and price confirmed beforehand
- Extra assistance may cost more
- Hardware problems are not covered
Extended Tech Support — $199
Up to two hours of remote help- More time for eligible Windows issues
- Computer software troubleshooting
- Help with multiple related concerns
- Scope and price confirmed beforehand
- Some problems may need further assistance
- Hardware problems are not covered
How Remote Help Works
1
Describe the Problem
Share what your Windows PC or software is doing and what you have tried.
2
Confirm Price and Connect
Review the scope and price, then start a remote session when you are ready.
3
Work Through the Issue
Get one-on-one help with eligible problems and clear next steps if more assistance is needed.
Tech Help That Respects Your Time
Get practical online computer help without confusing explanations or services you do not need.
Personal, Plain-English Help
Work one-on-one with an independent technician who explains each step clearly.
Help From Where You Are
Get convenient remote assistance for eligible Windows, Outlook, and Microsoft 365 issues.
Pricing Before We Begin
Know the session price and agreed scope before remote support starts.
Practical Recommendations
Focus on useful solutions, not unnecessary services; some issues may need help beyond a remote session.
Remote Help for Your Windows PC and Everyday Software
Whether you use a Windows 10 or Windows 11 computer at home, work remotely, or run a small business with 1–50 employees, you can ask for help with eligible Windows and software problems. Home users can get assistance with slow performance, settings, updates, and everyday applications. Remote workers can request Outlook troubleshooting, Microsoft 365 sign-in help, and support for productivity software. Small businesses can get remote help with employee PCs, business email, and common office software issues. Describe what’s happening first so we can confirm whether remote troubleshooting is a good fit.
Not Sure If Your Issue Qualifies?
Tell Online Pro Services what’s happening with your Windows computer or software. We’ll review your request, confirm whether it’s eligible for remote support, and explain the next step and price before a session begins.